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Les documents juridiques sont publiés en russe et en anglais. La version anglaise figure ci-dessous ; en cas de divergence, la version russe prévaut.

Public Offer

Agreement for the made-to-order creation of decorative art works and the sale of ready works by st.Aura

Revision No. 3.1 of 25 September 2026. Effective from publication on the Website; supersedes all previous revisions. Agreements concluded before this date are governed by the revision in force on the date of payment (clause 3.3). This is a translation; in case of discrepancy the Russian version prevails.

Individual Entrepreneur Vladimir Sergeevich Kuzub (OGRNIP 315784700199194, INN 246010142944), trading as st.Aura (the “Studio”), offers any person of full legal capacity, individual entrepreneur or legal entity (the “Client”) to enter into an agreement on the terms of this offer (the “Offer”, the “Agreement”). The Offer is public (Article 437(2) of the Civil Code of the Russian Federation, the “Civil Code”). The information the Studio must provide to consumers (Articles 8–10 of Law No. 2300-1 “On Consumer Rights Protection”, the “Consumer Law”) is contained in the Offer, on the Website and in the Specification.

1. Definitions

1.1. Website — the st.Aura website at https://aurart.art, including all its pages and language versions.

1.2. Official Channels — the channels through which the Studio corresponds, agrees orders and receives legally significant messages (Article 165.1 of the Civil Code): Telegram @aura_management; direct messages of the Studio’s Instagram* account @aura.objcts; the e-mail stated in Section 20; the forms on the Website. No other channels are recognised as official.

*Instagram is owned by Meta Platforms Inc., whose activities are recognised as extremist and banned in the Russian Federation. The Studio does not advertise on this platform and uses it only to correspond with Clients who have chosen this channel themselves.

1.3. Work — a work of decorative art (panel, painting, bas-relief, object, mosaic, mural, etc.) made by the Studio to the Client’s order or sold ready-made. A Work is a work of fine art (Article 1259(1) of the Civil Code) and at the same time a physical object (Article 128 of the Civil Code).

1.4. Design — the Studio’s original composition from which several copies of a Work may be executed. Series — a group of Designs united by a common concept. Edition — the maximum number of copies of one Design, stated in the series passport; each copy is executed by hand and differs from the others.

1.5. Specification — an electronic document sent by the Studio to the Client via an Official Channel fixing: the Design or description of a bespoke Work, dimensions, technique and layer composition, palette and other individual parameters, price, stages of work and their cost (clause 13.2), payment terms, production time, and the method of handover and delivery. The Specification forms an integral part of the Agreement (Article 432 of the Civil Code). It may take the form of a message in an Official Channel, a file, or the description attached to a payment link.

1.6. Mock-up — a sketch, digital visualisation or in-situ rendering of the Work, serving as guidance and not an exact copy of the future Work.

1.7. Ready Work — a Work made by the Studio before the Client’s request that requires no changes to the Client’s parameters.

1.8. Passport — the Studio’s document for the Work: article number, series, technique, dimensions, copy number within the Edition, year, signature or stamp.

1.9. Acceptance — full and unconditional acceptance of the Offer under Section 3 (Article 438(1) of the Civil Code).

2. Subject of the Agreement

2.1. For a bespoke order, the Studio undertakes to make the Work according to the Specification and hand it over to the Client, and the Client undertakes to accept and pay for it. The Civil Code rules on work contracts (Chapter 37) apply and, where the Client is a consumer, also the rules on consumer work contracts (§ 2 of Chapter 37) and Chapter III of the Consumer Law.

2.2. For a Ready Work, the Studio undertakes to transfer it into the Client’s ownership, and the Client undertakes to accept and pay for it (Article 454 of the Civil Code). For consumers, Article 26.1 of the Consumer Law and the Retail Sale Rules (Government Decree No. 2463 of 31.12.2020) additionally apply.

2.3. Images, descriptions, sizes and other information about Works on the Website, in the PDF catalogue and on social media are for information only; they are not an offer but an invitation to make offers (Article 437(1) of the Civil Code). Price, composition and timing of a particular Work are fixed only in the Specification.

3. Conclusion of the Agreement

3.1. The Client sends a request via the Website or an Official Channel. The Studio advises the Client, prepares a Mock-up if needed and sends the Specification with a link to the current revision of the Offer.

3.2. Acceptance of the Offer is payment by the Client of the advance or the full price under the Specification (Article 438(3) of the Civil Code). The Agreement is concluded when the funds are received on the Studio’s account (Article 433(1) of the Civil Code). A link to the Offer and the statement “payment constitutes acceptance of the Public Offer” are included in the Specification and in the description of the payment link. By paying, the Client confirms having read and accepted the Offer and the Specification.

3.3. The concluded Agreement is governed by the revision of the Offer in force on the date of Acceptance (Article 422(2) of the Civil Code). Subsequent changes to the Offer do not apply to it unless the Parties agree otherwise.

3.4. An individual making Acceptance confirms being at least 18 years old and of full legal capacity (Article 21 of the Civil Code). A representative of a legal entity or individual entrepreneur confirms their authority (Article 182 of the Civil Code).

3.5. The Parties recognise messages, files and approvals sent via Official Channels as equivalent to documents in writing (Articles 160(2) and 434(2) of the Civil Code). A message is deemed sent by a Party if it comes from that Party’s account or address used to agree the order. A legally significant message is deemed received upon delivery to the addressee (Article 165.1 of the Civil Code). Screenshots and exports of correspondence in Official Channels are recognised by the Parties as admissible evidence (Article 71 of the Civil Procedure Code, Article 75 of the Arbitrazh Procedure Code).

3.6. The Studio is not responsible for correspondence, arrangements or payments made outside the Official Channels, or to details other than those in Section 20 or in the Studio’s payment link. If the Client is asked to pay to other details, the Client must verify them via an Official Channel before paying.

4. Materials, Techniques and Technologies

4.1. The Studio’s Works are works of decorative art in a mixed, original technique. The Studio independently determines the methods of execution, layer composition, materials and equipment within the limits of the Specification (Article 703(3) of the Civil Code). Freedom of artistic creation is guaranteed by Article 44 of the Russian Constitution; copyright protection of a Work does not depend on the means of expression or on merit (Article 1259(1) of the Civil Code).

4.2. In performance of its duty to provide full information about the goods (Article 10 of the Consumer Law), the Studio informs the Client that in creating Works it may use, in any combination:

  • digital and large-format printing, including pigment (giclée) printing, screen printing and stencil printing — as the base of the image or as separate layers;
  • substrates of canvas, paper, wood, MDF, metal, glass, composite and other materials;
  • hand painting in acrylic, oil, tempera, alkyd, water-based and other paints and pigments;
  • primers, gesso, plaster, relief, texture and structural pastes, fillers;
  • metal leaf (imitation gold/silver leaf), metallic and pearlescent finishes;
  • epoxy and other resins, varnishes, protective coatings;
  • inlay, collage, assemblage, including incorporation of found objects, packaging, printed matter, textiles and photographic materials;
  • sculptural modelling, bas-relief, mosaic;
  • photography, graphics and digital image processing, including with software and generative tools.

4.3. The choice of specific materials, layers, tools and their combination, and the ratio of handwork to printed layers, is solely the Studio’s creative and technological decision and does not require the Client’s approval (Article 703(3) of the Civil Code). A printed base or printed layers, substitution of one material for another, and changes to the sequence or number of layers conform to the Agreement and are not a defect, provided the Work conforms to the Specification and Section 8 (Article 721(1) of the Civil Code: quality is defined by the terms of the contract).

4.4. The technique is stated in the Specification and Passport in general terms: “st.Aura mixed original technique” with the principal layers listed, e.g. “printed base, hand painting, relief, metal leaf, resin”. The words “painting”, “relief” and “metal leaf” describe the artistic character and principal layers of the Work and do not exclude other materials. The word “oil” is used only if oil paints are applied in the hand-painted layer. The list of possible materials and techniques in clause 4.2 is information on the properties of the goods provided before conclusion of the Agreement (Article 10 of the Consumer Law); the Studio is not obliged to disclose formulas, proportions or process sheets that constitute its trade secret (Article 1465 of the Civil Code). Claims based on the Work not matching the Client’s expectations about technique or materials that were not stated in the Specification are not accepted (Article 721(1) of the Civil Code).

4.5. The Studio may at any time replace a material, layer or method of execution without notice to the Client, provided this does not impair the properties fixed in the Specification: appearance per the approved Mock-up, dimensions, durability (Article 703(3) of the Civil Code). Only the information recorded in the Specification and the Offer forms the terms of the Agreement; descriptions and explanations in correspondence, catalogues and on the Website are informational (clause 2.3) and create no additional requirements as to technique unless expressly included in the Specification.

4.6. The Studio may engage third parties in making the Work (Article 706 of the Civil Code) and is liable to the Client for their work. Such persons work to the Studio’s Mock-up and instructions; authorship of the Work belongs to the Studio (Section 6).

4.7. All materials and equipment are provided by the Studio (Article 704(1) of the Civil Code) unless the Specification provides otherwise.

5. Images and Other Materials within a Work

5.1. The Studio may, at its creative discretion, use any visual and material elements in its Works, including:

  • its own works, Designs and photographs (Articles 1229 and 1270 of the Civil Code);
  • works in the public domain (Article 1282 of the Civil Code), including classical painting, iconography and ornament;
  • images and materials used under licences (Articles 1235 and 1286 of the Civil Code), including from stock libraries;
  • quotations, references and allusions to cultural objects, as well as parody and caricature (Article 1274(1)(1) and 1274(4) of the Civil Code);
  • images of everyday and mass-culture objects — packaging, typography, signs and symbols — as subjects of artistic reflection;
  • materials provided by the Client.

5.2. Each Work is an independent artistic interpretation, not a copy. It may differ from source images, references and the Mock-up in composition, colour, texture and detail. Creative reworking creates a derivative work, the rights to which belong to the Studio (Articles 1259(2)(1) and 1260 of the Civil Code).

5.3. The Client sees the content of the Work in the Mock-up and Specification before payment. By approving them, the Client accepts the artistic content of the Work (Articles 421 and 432 of the Civil Code). The presence in the Work of elements listed in clause 5.1 and visible in the Mock-up is not in itself a ground to reject the Work or to claim a defect.

5.4. The Studio is responsible for the lawful use of elements it has selected. The Client is not obliged to verify rights to such elements.

5.5. Where the Client provides images, photographs, logos, texts or other materials, the Client represents (Article 431.2 of the Civil Code) that it is entitled to use them and hand them over for making the Work, and that the persons depicted consent to the use of their image (Article 152.1 of the Civil Code). If third parties bring claims against the Studio in connection with such materials, the Client shall compensate the Studio’s losses (Articles 15 and 393 of the Civil Code), and a Client that is a legal entity or individual entrepreneur shall also indemnify property losses (Article 406.1 of the Civil Code).

5.6. The Studio may decline an order or propose changes if the Client’s materials contain information whose dissemination is prohibited by law (Article 10 of Federal Law No. 149-FZ), infringe third-party rights or contradict the Studio’s creative principles (Article 44 of the Constitution, Article 1(2) of the Civil Code). If the Agreement has already been concluded, the Studio refunds the amounts received less actual costs incurred.

5.7. Unless exclusivity is paid for under the Specification, the Studio may execute the same Design for other clients within the Edition and create Works similar in style, technique and subject (Article 1229(1) of the Civil Code). A bespoke Work created from the Client’s personal materials (portraits, family photographs, inscriptions) is not repeated for other clients.

6. Authorship and Intellectual Property

6.1. The author of the Designs, Mock-ups and Works is Vladimir Sergeevich Kuzub, by whose creative work they are created (Article 1257 of the Civil Code). Persons who provide the Studio with technical, production and organisational assistance in making copies of Works to the Mock-up — applying layers, painting to the Mock-up, resin pouring, assembling substrates — are not co-authors (Article 1228(1), second paragraph, of the Civil Code); rights to any contribution of theirs belong to the Studio under agreements with them (Articles 1288 and 1296 of the Civil Code).

6.2. The exclusive rights to Works, Designs, Mock-ups, visualisations, photographs, texts, series names, the catalogue and Website materials belong to IE V.S. Kuzub or are used by him under licence (Articles 1229, 1270 and 1334 of the Civil Code). Handover of a Work transfers to the Client only the ownership of the physical medium; the exclusive right does not pass (Articles 1227 and 1291(1) of the Civil Code).

6.3. As owner of the Work, the Client may, without further consent of the Studio (Articles 1291(1) and 209 of the Civil Code):

  • possess and use the Work as an interior object;
  • display it on its own premises, including hotels, restaurants, offices and other commercial spaces (Article 1291(1) of the Civil Code);
  • photograph the Work in the interior and publish such photographs crediting “st.Aura” (Article 1265 of the Civil Code);
  • sell, donate or otherwise dispose of the Work (Article 1272 of the Civil Code).

6.4. Without the Studio’s written consent it is prohibited (Articles 1229 and 1270 of the Civil Code) to: reproduce the Work or its image as copies, prints, merchandise, digital files or tokens; adapt the Work; remove or alter the signature, stamp, article number or Passport (Articles 1265 and 1266 of the Civil Code); attribute the Work to another author; use an image of the Work in third-party advertising. Infringement entails liability under Articles 1252 and 1301 of the Civil Code (compensation of RUB 10,000 to 5,000,000 per infringement) and Article 146 of the Criminal Code.

6.5. The Studio may photograph and film Works, including bespoke ones, and use these materials on the Website, in catalogues, social media, advertising, exhibitions and portfolio without disclosing the Client’s details (Articles 1229 and 1270 of the Civil Code). The Client may at any time prohibit in writing the publication of its bespoke Work; the Studio will then remove its images from its resources within 14 days. Printed materials already issued are not recalled.

6.6. If the Client sends the Studio photographs of the Work in its interior, the Client grants the Studio a free, simple (non-exclusive), worldwide licence (Articles 1235 and 1236 of the Civil Code) to use them as described in clause 6.5 for the term of the exclusive right, unless the Client states otherwise in the message. The Client represents that it is entitled to grant such licence. The Studio does not publish information identifying the address of the property or the Client without consent (Article 152.2 of the Civil Code).

7. Specification, Mock-up and Approval

7.1. The Mock-up is digital and shows the composition and general colour scheme. Colours on screens, in print and in the Work differ (Article 10 of the Consumer Law — information on the properties of goods).

7.2. The Client approves the Mock-up and Specification by a message via an Official Channel. Two rounds of Mock-up revisions are included in the price. Further revisions and changes after approval are charged additionally and may extend the production time (Articles 709(1) and 708 of the Civil Code).

7.3. If the Client does not respond to a request for approval, the production time is suspended for the waiting period (Articles 719 and 328(1) of the Civil Code). If there is no response for more than 30 calendar days, the Studio may withdraw from the Agreement by notice to the Client (Article 719(2) of the Civil Code) and retain actual costs incurred from the funds received.

7.4. Photos and videos of production stages are provided for information and to record the volume completed (clause 13.2). A stage may be shown by a visualisation if a photograph cannot be taken.

8. Properties of Handmade Work

8.1. The Client acknowledges (Article 10 of the Consumer Law) that the following features result from the nature of handwork and materials, conform to the Agreement and are not defects (Article 721(1) of the Civil Code; the definition of “defect” in the preamble to the Consumer Law), provided they do not impair the integrity of the Work or contradict the Specification:

  • differences in colour, saturation and contrast between the Work and the Mock-up or on-screen images;
  • brushstrokes, tool marks, unevenness of relief, texture and edges;
  • craquelure, micro-chips and unevenness of metal leaf deliberately made as an artistic technique;
  • small inclusions and micro-bubbles in resin that do not impair the strength of the layer;
  • differences between copies of one Design;
  • dimensional deviation of up to 1%, but not more than 2 cm per side, unless the Specification sets another tolerance.

9. Price and Payment

9.1. The price of the Work is stated in the Specification in roubles (Article 317 of the Civil Code). By agreement, the price may be expressed in a foreign currency payable in roubles at the exchange rate on the payment date (Article 317(2) of the Civil Code), or in foreign currency where Federal Law No. 173-FZ permits. The price does not change after Acceptance, except where the Specification is changed at the Client’s initiative (Article 709(6) of the Civil Code).

9.2. Unless the Specification provides otherwise: advance payment — 50% of the price (Articles 711 and 735 of the Civil Code); the balance is paid after the Client receives photos and video of the finished Work and before its dispatch or handover. Rush orders and orders delivered outside Russia are paid in full before production starts, unless the Specification states otherwise.

9.3. Payment is made only to the Studio’s bank account, via the payment link of the Studio’s bank or payment service, or by another method stated in the Specification. A fiscal receipt is sent to the Client electronically (Articles 1.2 and 4.7 of Federal Law No. 54-FZ).

9.4. Delivery, insurance, transport packaging, customs clearance, and bank fees and currency conversion on the Client’s side are not included in the price unless the Specification states otherwise.

10. Timing

10.1. The production time is stated in the Specification (Article 708 of the Civil Code, Article 27 of the Consumer Law) and runs from the later of: receipt of the advance or approval of the Mock-up.

10.2. The time is extended for any delay by the Client in payment, approval or provision of materials (Articles 719, 405(3) and 406 of the Civil Code), and for the duration of force majeure.

10.3. The Studio may complete the Work early (Article 315 of the Civil Code). Carrier transit time is not included in the production time.

11. Handover, Delivery, Acceptance, Storage

11.1. Confirmation of the finished Work. When the Work is ready, the Studio sends the Client photos and video of it. The Client checks the Work against the Specification and Mock-up and confirms it by a message via an Official Channel or by paying the balance; either action constitutes acceptance of the Work as to its artistic result — composition, colour, texture, conformity to the Mock-up (Article 720 of the Civil Code). If within 5 business days the Client sends neither confirmation nor reasoned remarks, the Work is deemed confirmed. After confirmation, claims regarding the artistic result are not accepted; the Client retains claims for transport damage (clause 11.3) and hidden structural defects (Section 12). The Work is handed over by collection (Saint Petersburg, Moscow — the address is provided separately) or by delivery.

11.2. Delivery is arranged by the Studio through a carrier at the Client’s expense, or the Client chooses and contracts a carrier itself. If the Client chose the carrier, the Studio’s obligation to deliver is fulfilled, and the risk of accidental loss or damage passes to the Client, upon handover of the Work to the carrier (Articles 458(2), 459(1) and 705 of the Civil Code). If the Studio arranges delivery, for a consumer the risk passes upon delivery of the Work (Article 459(1) of the Civil Code). The Studio insures such shipment for the price of the Work unless the Specification provides otherwise.

11.3. Acceptance of the Work. On receipt, the Client inspects the packaging and the Work in the courier’s presence. Any damage is noted in the carrier’s report and recorded on photo and video. The Client notifies the Studio of visible defects within 48 hours of receipt; absent such notice, the Work is deemed accepted without remarks as to visible defects (Article 720(2)–(3) of the Civil Code). This does not deprive a consumer of the right to claim hidden defects within the periods set by Article 29 of the Consumer Law (Article 720(4) of the Civil Code).

11.4. For deliveries outside Russia, the Client as consignee pays the import duties, taxes and charges of the country of destination unless the Specification provides otherwise. The Studio provides the documents required for export.

11.5. If the Client does not collect the finished Work within 14 days of notice of readiness, the Studio stores it for a fee of 0.1% of the price of the Work per day, capped at 10% of the price (Articles 738 and 896 of the Civil Code). If the Client does not collect the Work within two months after a repeated written warning, the Studio may sell it, retain the amounts due to it from the proceeds and remit the balance to the Client (Article 738 of the Civil Code, Article 35(1) of the Consumer Law).

12. Quality, Warranty and Care

12.1. The quality of the Work must conform to the Specification, the Offer and the requirements usually applied to items of this kind, taking into account Section 8 (Article 721 of the Civil Code, Article 4 of the Consumer Law).

12.2. The warranty period is 12 months from handover (Article 722 of the Civil Code, Article 5(6) of the Consumer Law). The warranty covers structural integrity: stretcher and substrate, fixings, adhesion of layers, absence of cracking of resin and coatings.

12.3. The warranty does not cover defects arising after handover from breach of the care rules, mechanical damage, direct sunlight, humidity above 70%, temperature fluctuations, cleaning agents or solvents, or improper installation (Article 29(4) of the Consumer Law). The Studio does not provide installation.

12.4. Care rules (Article 10 of the Consumer Law): do not place in direct sunlight or near heaters; keep at 15–27 °C and 40–65% humidity; remove dust with a dry soft brush or microfibre, without water or chemicals; move the Work by the frame or substrate without touching the paint layer; hang on fixings rated for its weight.

12.5. If defects are found, a consumer may make the claims provided by Article 29 of the Consumer Law within the periods set by that Article; claims are handled within the periods set by Articles 30 and 31 of the Consumer Law. A defect arising after handover for reasons the Studio is not responsible for is remedied at the Client’s expense (Article 29(4) of the Consumer Law).

13. Withdrawal and Refunds

13.1. Before handover, the Client may withdraw from a bespoke order at any time by paying the Studio the actual costs incurred (Article 32 of the Consumer Law; Articles 717 and 731(2) of the Civil Code). Costs incurred before receipt of the withdrawal are not refundable.

13.2. Stages and costs. The Parties agree that the Studio’s actual costs accrue by stage, and that the shares of the price approved in the Specification reflect the cost of each stage. Unless the Specification provides otherwise:

  • preparation of the Mock-up and Specification, selection of materials — 15% of the price;
  • purchase of materials, making the substrate, printing and preparatory layers — 35% of the price;
  • handwork: painting, relief, metal leaf, assembly — 40% of the price;
  • finishing coats, resin pour, packaging, Passport — 10% of the price.

A stage is deemed completed when the Client is sent a photo or video of its result (clause 7.4) or a message of completion. On withdrawal, the price of uncompleted stages is refunded. On request, the Studio provides a cost calculation with supporting documents.

13.3. After handover, a Work made to a bespoke order, confirmed by the Client from photos and video (clause 11.1) and free of defects, is not subject to return or exchange: the law provides no return of an accepted result of work for reasons unrelated to defects (Articles 720 and 721 of the Civil Code, Chapter III of the Consumer Law), and for distance sales a product with individually defined properties that can be used only by the purchasing consumer is not returnable (Article 26.1(4), fourth paragraph, of the Consumer Law). Individually defined properties are the size, format, palette, composition, relief, layer composition and other parameters set in the Specification at the Client’s choice, as well as personal images and inscriptions. The Client’s subjective assessment of the Work (“don’t like it”, “doesn’t suit the interior”, “looks different in real life than on screen”), where the Work conforms to the Specification and Section 8, is not a defect (preamble to the Consumer Law, Article 721(1) of the Civil Code).

13.3.1. A defect claim is sent via an Official Channel with photographs and video sufficient to establish the nature of the defect; the Studio may inspect the Work in person or through a representative (Article 18(5) of the Consumer Law by analogy, Article 720 of the Civil Code). If the defect is not confirmed and the Work conforms to the Specification and Section 8, the Client’s claims are not satisfied; the cost of an expert examination commissioned at the Client’s initiative is in that case borne by the Client (Article 18(5), fourth paragraph, of the Consumer Law). The Studio responds to claims within the periods set by the Consumer Law (clause 16.2).

13.4. A consumer who purchased a Ready Work at a distance may cancel before handover and within 7 days after handover, provided its condition, consumer properties, packaging, Passport and proof of payment are preserved (Article 26.1(4) of the Consumer Law). The Studio refunds the money within 10 days of receiving the request, less the cost of returning the Work (Article 26.1(4), fifth paragraph, of the Consumer Law). The consumer arranges and pays for the return shipment unless the Parties agree otherwise.

13.5. Refunds are made by the same method as the payment unless the Parties agree otherwise (Article 22 and Article 26.1(4) of the Consumer Law).

14. Liability

14.1. The Parties are liable for non-performance in accordance with Russian law (Chapter 25 of the Civil Code). Consumer rights established by law are not limited by the Agreement (Article 16 of the Consumer Law).

14.2. For late payment, the Client shall pay, at the Studio’s request, a penalty of 0.1% of the overdue amount per day, capped at 10% of that amount (Article 330 of the Civil Code).

14.3. The Parties are released from liability if non-performance is caused by force majeure (Article 401(3) of the Civil Code). The affected Party notifies the other within a reasonable time.

14.4. The Studio is not liable for timing or safety of the Work in transit with a carrier chosen by the Client (Article 705 of the Civil Code), for installation performed by third parties, or for unsuitability of the wall or fixings for the weight of the Work.

15. Personal Data and Confidentiality

15.1. The Studio processes the Client’s personal data in accordance with the Personal Data Processing Policy published on the Website (Article 18.1(2) of Federal Law No. 152-FZ) and on the basis of the Client’s separate consent where required. No consent is required to perform the Agreement with the Client (Article 6(1)(5) of Federal Law No. 152-FZ).

15.2. The Studio keeps confidential information about the Client’s property, address, design project and order terms and discloses it only to carriers, banks and other persons involved in performing the Agreement, and where required by law.

16. Disputes and Governing Law

16.1. The Agreement is governed by the law of the Russian Federation (Article 1210 of the Civil Code). For a consumer resident in another country, this does not deprive them of the protection afforded by the mandatory rules of their country of residence (Article 1212 of the Civil Code).

16.2. The Parties seek to resolve disputes by negotiation. A claim is sent via an Official Channel or by post. The response time is 10 business days, and for consumer claims — the periods set by Articles 22, 30 and 31 of the Consumer Law.

16.3. A consumer may bring a court action under the jurisdiction rules of Article 17 of the Consumer Law and Article 29 of the Civil Procedure Code. Disputes with legal entities and individual entrepreneurs are heard by the Arbitrazh Court of Saint Petersburg and the Leningrad Region (Article 37 of the Arbitrazh Procedure Code) after the pre-trial claim procedure (Article 4(5) of the Arbitrazh Procedure Code).

16.4. The Offer is published in Russian and in English translation. In case of discrepancy the Russian version prevails.

17. Special Terms for Legal Entities and Individual Entrepreneurs

17.1. If the Client is a legal entity or individual entrepreneur buying a Work for business purposes (furnishing a hotel, restaurant, office or development project), the Consumer Law does not apply (preamble to the Consumer Law), and this Section applies additionally.

17.2. The Client signs the acceptance certificate or universal transfer document within 5 business days of receiving the Work or sends a reasoned refusal within the same period. Otherwise, the Work is deemed accepted with no remarks as to visible defects (Article 720(2)–(4) of the Civil Code).

17.3. The Studio’s liability is limited to actual damage up to the price of the relevant Work. Lost profits are not compensated (Articles 15(1) and 400 of the Civil Code). The limitation does not apply to intentional breach (Article 401(4) of the Civil Code).

17.4. For large projects, batches and agency cooperation with designers, the Parties may enter into a separate agreement, which prevails over the Offer.

18. Use of Website and Catalogue Materials

18.1. The materials of the Website, PDF catalogue and the Studio’s social media — images of Works, visualisations, texts, series names, the st.Aura name — are protected as copyright works (Article 1259 of the Civil Code), and the catalogue as a whole as a compilation (Article 1260(2) of the Civil Code). Their use without the Studio’s written permission, other than viewing and quotation with attribution (Article 1274(1)(1) of the Civil Code), is prohibited.

18.2. Making or selling copies of the Studio’s Works and Designs, and using the st.Aura name and series names for similar goods without permission, entail liability under Articles 1252 and 1301 of the Civil Code and, where applicable, Articles 14.10 and 7.12 of the Administrative Code and Article 146 of the Criminal Code. The Studio may also seek blocking of infringing websites (Article 15.2 of Federal Law No. 149-FZ, Article 1253.1 of the Civil Code).

19. Miscellaneous

19.1. The Studio may amend or withdraw the Offer by publishing a new revision or notice on the Website (Article 436 of the Civil Code). Agreements already concluded are performed on the previous terms (clause 3.3).

19.2. If any term of the Agreement is held invalid, the remaining terms remain in force (Article 180 of the Civil Code).

19.3. All notices are sent via Official Channels or to the correspondence address in Section 20.

20. Studio Details

Individual Entrepreneur Vladimir Sergeevich Kuzub
Trading as: st.Aura
OGRNIP 315784700199194, INN 246010142944
Bank details: Северо-Западный банк ПАО Сбербанк, р/с 40802810255000006939, БИК 044030653, к/с 30101810500000000653
E-mail: vne-ramok@yandex.ru
Telegram: @aura_management
Instagram*: @aura.objcts (correspondence only; see clause 1.2)
Website: https://aurart.art